My login name and password don't work when I try to log in.

• Check that your are entering either your AAII member number (all 10 digits) as your login name and password OR your customized login information.

  ALSO...
  

• Is your Password field automatically populated with dots or asterisks after you have entered in your Login Name but BEFORE you get a chance to enter in your password?

  Figure shows previously stored password automatically populated after entering Login Name but BEFORE manually adding the password:

  If this happens, delete the dots or asterisks in the Password field first, then retype your password. Click the Login button.

• Check to see that your membership has not expired. If it has, you can renew through our on-line store.

  If you've forgotten your password, click here to have your Login Name and Password Hint E-mailed to you.

  *Please note that this is only your password HINT. For your security, we do not have access to the actual password once it has been changed from your membership number.

After attempting to log in, I get looped back to the login page again.

Enabling Cookies on Microsoft Internet Explorer 6.0, 7.0, and 8.0
[ AAII Cookie Policy ]

1. Click on Tools, then select Internet Options.
2. Click on the Privacy tab.
3. In the Privacy section, under Settings, click on Advanced.
4. In the Advanced Privacy Settings section, select the checkbox labeled Override Automatic Cookie Handling.
5. Click OK.
6. You should be back in the main Privacy sections where you clicked Advanced. Now click on Sites.
7. In the field labeled Address of Web Site, type in www.aaii.com and then click the Allow button.
8. Click OK.
9. Click OK in the main Privacy section to close the Internet Options box.

Enabling Cookies on Microsoft Internet Explorer 5.0, 5.5
[ AAII Cookie Policy ]

1. Select Tools from the taskbar at the top of the browser screen.
2. From the drop-down menu choose Internet Options.
3. Click on the Security tab.
4. Click on the Custom Level button.
5. Scroll down to the Cookies section.
6. Make sure that Enable is selected under both "Allow cookies that are stored on your computer" and "Allow per-session cookies (not stored)."
7. Click OK.

Enabling Cookies on Internet Explorer 4.x
[ AAII Cookie Policy ]

1. Select Tools from the taskbar at the top of the browser screen.
2. From the drop-down menu choose Internet Options.
3. Click the Advanced tab.
4. Go down to the Cookies section.
5. Click Always Accept Cookies.
6. Click OK .
7. Click Apply to apply the change.
8. Click OK to close the Internet Options window.

Enabling Cookies on Firefox 3.0
[ AAII Cookie Policy ]

1. Select Tools menu at the top of the browser screen.
2. From the drop-down menu choose Options.
3. When the Options box appears, click on the Privacy tab.
4. The checkbox next to "Accept cookies from sites" can be left unchecked if you prefer, but AAII.com will still need to be added as an exception. Click on the "Exceptions" button.

   Note: If you do prefer to have the "Allow web sites to set cookies" check box selected, we also recommend that you untick the checkbox just to the left of where it says "Accept third-party cookies."

5. Near the top of the Exceptions box, type in "aaii.com" in the field labeled "Address of web site." ("www" is not required.)
6. After typing in aaii.com, you will now notice that the buttons just below that field are no longer grayed out and are now clickable. Click the "Allow" button. You should see aaii.com and the word Allow added to the site/status box. Click "OK" to close the Exceptions box.
7. Click OK to close the Options box.

Enabling Cookies on Firefox 1.0, 2.0
[ AAII Cookie Policy ]

1. Select Tools menu at the top of the browser screen.
2. From the drop-down menu choose Options.
3. When the Options box appears, click on the Privacy button in the left column.
4. Find "Cookies" in the list of items and click on the plus sign [+] next to Cookies to expand and display the Cookies settings.
5. The checkbox next to "Allow sites to set cookies" can be left unchecked if you prefer, but AAII.com will still need to be added as an exception. Click on the "Exceptions" button.

   Note: If you do prefer to have the "Allow web sites to set cookies" check box selected, we also recommend that you select the checkbox just below it where it says "From the originating web site only."

6. Near the top of the Exceptions box, type in "aaii.com" in the field labeled "Address of web site." ("www" is not required.)
7. After typing in aaii.com, you will now notice that the buttons just below that field are no longer grayed out and are now clickable. Click the "Allow" button. You should see aaii.com and the word Allow added to the site/status box. Click "OK" to close the Exceptions box.
8. Click OK to close the Options box.

Enabling Cookies on Netscape 9
[ AAII Cookie Policy ]

1. Select Tools menu at the top of the browser screen.
2. From the drop-down menu choose Options.
3. When the Options box appears, click on the Privacy.
4. From the Cookies section, click to select Accept cookies from sites.
5. Click OK to close the Options box.

Enabling Cookies on Netscape 8
[ AAII Cookie Policy ]

1. Select Tools menu at the top of the browser screen.
2. From the drop-down menu choose Options.
3. When the Options box appears, click on the Site Controls button in the left column.
4. Under the section labeled "Web Features" select the checkbox next to "Allow cookies" so that a checkmark appears (if it is currently unselected).
5. Click OK to close the Options box.

Enabling Cookies on Netscape 6.x - 7.x
[ AAII Cookie Policy ]

1. Select Edit from the taskbar at the top of the browser screen.
2. From the drop-down menu choose Preferences.
3. On the Category menu on the left, click on on the arrow next to Advanced.
4. Then, click on Privacy and Security. A drop-down menu appears from which you select Cookies. Make sure that the radio button next to Enable all cookies is selected.
5. Click on OK at the bottom.

Enabling Cookies on Netscape Communicator / Navigator 4.x
[ AAII Cookie Policy ]

NOTE: Since the 4.x versions of Netscape Communicator / Navigator are no longer compliant to current Web coding standards, we strongly suggest that you upgrade your Netscape browser to the most current version by going to www.netscape.com. You can find a link to the lastest browser in the left navigation bar under the "Tools" section.

1. Close the Netscape browser.
2. Click the Windows Start button, and select Search (or Find).
3. Select Files or Folders.
4. Search for cookie*.* on the local hard drive to find all cookie.txt or cookies.txt files.
5. Delete these files.
6. Close and relaunch your browser.

Enabling Cookies on America Online 9.0
[ AAII Cookie Policy ]

1. From the AOL Toolbar, select Settings.
2. Select Internet [Web] Options.
3. Select Use your Internet Explorer Settings to set advanced browser options.
4. Select the Privacy tab
5. Select Advanced
6. Deselect override automatic cookie handling button
7. Click OK to exit.

Enabling Cookies on America Online 8.0, 7.0 with IE 6.x
[ AAII Cookie Policy ]

1. From the AOL Toolbar, select Settings.
2. Select Preferences
3. Select Internet Properties (WWW)
4. Select the Privacy tab
5. Select Advanced
6. Deselect override automatic cookie handling button
7. Click OK to exit.

Enabling Cookies on America Online 7.0 with IE 5.5
[ AAII Cookie Policy ]

1. From the AOL Toolbar, select Settings.
2. Select Preferences
3. Select Internet Properties (WWW)
4. Select the Security tab
5. Select the Custom Level tab
6. Under "Allow Cookies that are stored on your computer" click "Enable"
7. Under "Allow per-session cookies (not stored)" click "Enable"
8. Select OK, Yes you want to save the settings

Enabling Cookies on Microsoft Internet Explorer 5.x for Mac (OS X)
[ AAII Cookie Policy ]

1. Click Explorer then select the Preferences submenu from the Internet Explorer top menu bar.
2. In the menu on the left under Receiving Files choose the Cookies menu item.
3. In the drop-down menu next to When Receiving Cookies select the option Never Ask.
4. Click OK.
5. Close and relaunch your browser.

Enabling Cookies on Microsoft Internet Explorer 5.x for Mac (OS 9)
[ AAII Cookie Policy ]

1. Choose Preferences from the main Edit menu.
2. In the Category box (on the left) select Cookies under the Receiving Files heading.
3. Select the Never Ask option from the drop-down menu
4. Click OK.

Enabling Cookies on Safari 3.2 (Windows/OS X)
[ AAII Cookie Policy ]

1. Choose Edit from the top menu bar, then select Preferences.
2. Click the Security tab.
3. Verify that either "Always" or "Only from sites you navigate to" is selected to the right of the words "Accept cookies:".
4. Click OK.
5. Close and relaunch your browser.

I keep getting the "Page Cannot Be Found" error message when I attempt to log in.

• Open a new Internet Explorer browser window.
• Go to the menu options at the very top (File, Edit, View, etc.) and click on the following: Tools > Internet Options
• You will notice numerous of tabs at the top of the Internet Options box (General, Security, Privacy, etc). The default is the first tab - General. This is the area we need to work with.
• In the middle of that General area, you will notice a section called Temporary Internet Files. First, click on the Delete Files button. Another pop-up box will appear asking you if you'd like to delete these files. You will also notice a checkbox to delete all offline content. Click inside that checkbox so that it is selected, and then click the OK button. You might get the hourglass icon for a bit while your computer is deleting those files (these are just temporary files that get dumped into that Temporary Internet Files folder whenever you visit Web sites - deleting these files has absolutely no affect on your system).
• Repeat step 4, only this time do NOT select the checkbox to delete all offline files - just leave that blank. Click the OK button.
• Just below the Temporary Internet Files section, there is a section called History. The number next to "Days to keep pages in history" may be set to 20 by default. Whatever the number is, we recommend keeping it at zero to keep the history cache at a minimum. After changing that number to 0 (zero), go ahead and click on the Clear History button to clear out any previously visited Web addresses. Leaving old addresses in the cache can sometimes cause discrepancies when visiting certain Web pages.
• Now click the OK button at the bottom of the Internet Options box to close it. In the Address bar of your Internet Explorer Web browser, manually type in: www.aaii.com. Please do not use any bookmark links or links from any E-mail when going through this step. Also, if the auto-complete feature brings up a list of similar Web addresses while you're typing, just ignore it and keep typing through. Do NOT choose from the auto-complete list if it comes up.
• Once you get to the homepage of the Web site, hit the F5 key on your keyboard to refresh/reload the page (the F5 key is just a shortcut. You can also click on the refresh icon in your browser just above the Address bar). After the page has reloaded, click on the Login link. You should get to the login page successfully at this point.

IMPORTANT: If after going through these instructions, you are able to get to the main login screen again, please do NOT use the Save My Password feature until you can verify that the login information will get you in successfully. Also, if you are prompted by your computer with a message similar to "Do you want Windows to remember this password?", please click NO.

Another good thing to remember is that if you are using bookmark links to get into the site remember to only bookmark a login protected site BEFORE logging in and not after. Once you log into a site, a unique session ID number is created. If you bookmark a site while in a unique session, it can cause problems with the bookmark link down the road. For sites that require you to log in, bookmark them in a logged-off state.

NOTE: If you happen to have a firewall program installed and running on your computer, this will also block you from logging in. You may need to disable the firewall while logging in and then re-enable it after you've completed your login.

Cookies are enabled and I am using the correct login information. I still cannot log in! What should I do now?

Deleting Cookies on Microsoft Internet Explorer 6.0, 7.0, and 8.0

1. Start Internet Explorer.
2. On the Tools menu, click Internet Options, and then click the General tab.
3. In the Temporary Internet Files section, click Settings.
4. Click View Files.
5. On the View menu, click Details.
6. Click the Internet Address column header, and then locate the Internet address of the cookie file. For example, a cookie Internet address may be named something similar to the following name: Cookie: username@www.aaii.com OR Cookie: username@aaii.com
7. Click a cookie file, and then press DELETE. If you are prompted to confirm that you want to delete the file, click Yes. Repeat this step for each AAII cookie file.

Deleting Cookies on Microsoft Internet Explorer 5.0, 5.5

1. Start Internet Explorer.
2. On the Tools menu, click Internet Options, and then click the General tab.
3. In the Temporary Internet Files section, click Settings.
4. Click View Files.
5. On the View menu, click Details.
6. Click the Internet Address column header, and then locate the Internet address of the cookie file. For example, a cookie Internet address may be named something similar to the following name: Cookie: username@www.aaii.com OR Cookie: username@aaii.com
7. Click a cookie file, and then press DELETE. If you are prompted to confirm that you want to delete the file, click Yes. Repeat this step for each AAII cookie file.

Deleting Cookies on Internet Explorer 4.x

1. Start Internet Explorer.
2. On the View menu, click Internet Options, and then click the General tab.
3. In the Temporary Internet Files section, click Settings.
4. Click View Files.
5. On the View menu, click Details.
6. Click the Internet Address column header, and then locate the Internet address of the cookie file. For example, a cookie Internet address may be named something similar to the following name: Cookie: username@www.aaii.com OR Cookie: username@aaii.com
7. Click a cookie file, and then press DELETE. If you are prompted to confirm that you want to delete the file, click Yes. Repeat this step for each AAII cookie file.

Deleting Cookies on Microsoft Internet Explorer 5.x for Mac (OS X)

1. Choose Preferences from Explorer menu
2. Select Receiving Files options
3. Select Cookies
4. For each AAII cookie you find, click on the filename once to highlight it and then press the Delete button to remove it from the list. Repeat this step for each AAII cookie file.

Deleting Cookies on Microsoft Internet Explorer 5.x for Mac (OS 9)

1. Choose Preferences from Edit menu
2. Select Receiving Files options
3. Select Cookies
4. For each AAII cookie you find, click on the filename once to highlight it and then press the Delete button to remove it from the list. Repeat this step for each AAII cookie file.

Deleting Cookies on Firefox 3.0

1. Start Firefox.
2. Click Tools in the top menu bar.
3. Under Tools, click on Options.
4. When the Options box appears, click on the Privacy tab..
5. Click on the "Show Cookies" button.
6. Scroll down the list of individual cookies until you see any for www.aaii.com under the Site column. For each aaii.com cookie you find, click once on "www.aaii.com" to highlight it and then click on the "Remove Cookie" button near the bottom.
7. After all www.aaii.com cookies are deleted, click OK to close the Options box.

Deleting Cookies on Firefox 1.0, 2.0

1. Start Firefox.
2. Click Tools in the top menu bar.
3. Under Tools, click on Options.
4. When the Options box appears, click on the Privacy button in the left column.
5. Find "Cookies" in the list of items and click on the plus sign [+] next to Cookies to expand and display the Cookies settings.
6. Click on the "View cookies" button.
7. Scroll down the list of individual cookies until you see any for www.aaii.com under the Site column. For each aaii.com cookie you find, click once on "www.aaii.com" to highlight it and then click on the "Remove Cookie" button near the bottom.
8. After all www.aaii.com cookies are deleted, click OK to close the Options box.

Deleting Cookies on Netscape 8

1. Start Netscape 8.
2. Click Tools in the top menu bar.
3. Under Tools, click on Options.
4. When the Options box appears, click on the Privacy button in the left column.
5. Find "Cookies" in the list of items and click on the plus sign [+] next to Cookies to expand and display the Cookies settings.
6. Click on the "View cookies" button.
7. Scroll down the list of individual cookies until you see any for www.aaii.com under the Site column. For each aaii.com cookie you find, click once on "www.aaii.com" to highlight it and then click on the "Remove Cookie" button near the bottom.
8. After all www.aaii.com cookies are deleted, click OK to close the Options box.

Deleting Cookies on Netscape 6.x - 7.x

1. Start Netscape.
2. Click Tools on the Netscape menu bar.
3. Under Tools, highlight Cookie Manager, and select Manage Stored Cookies.
4. Use the Remove Cookie button to delete each AAII cookie file listed under the Site column that reads either www.aaii.com or aaii.com.
5. Click OK.
6. Close and relaunch your browser.

Deleting Cookies on Netscape Communicator / Navigator 4.x

NOTE: Since the 4.x versions of Netscape Communicator / Navigator are no longer compliant to current Web coding standards, we strongly suggest that you upgrade your Netscape browser to the most current version by going to www.netscape.com. You can find a link to the lastest browser in the left navigation bar under the "Tools" section.

1. Close the Netscape browser.
2. Click the Windows Start button, and select Search (or Find).
3. Select Files or Folders.
4. Search for cookie*.* on the local hard drive to find all AAII cookies.
5. Delete each AAII cookie file listed under the Site column that reads either www.aaii.com or aaii.com.
6. Close and relaunch your browser.

Deleting Cookies on America Online 7.0 - 9.0

1. Click Start, select Settings and Control Panel.
2. Double click Internet Options
3. When Internet Properties comes up, click the General tab.
4. In the Temporary Internet Files section, click Settings.
5. Click View Files.
6. On the View menu, click Details.
7. Click the Internet Address column header, and then locate the Internet address of the cookie file. For example, a cookie Internet address may be named something similar to the following name: Cookie: username@www.aaii.com OR Cookie: username@aaii.com
8. Click a cookie file, and then press DELETE. If you are prompted to confirm that you want to delete the file, click Yes. Repeat this step for each AAII cookie file.

Deleting Cookies on Safari 3.2 (Windows/Mac)

1. Choose Edit from the top menu bar, then select Preferences.
2. Click the Security tab.
3. Click the Show Cookies button (located about 3/4^ths of the way down the dialog box).
4. In the menu that flies out, type "aaii.com" in the search box, the click Remove All.

   Alternatively, to remove all cookies in your browser, leave the search box empty and just click Remove All.

5. Verify your selection and close the Preferences window.
6. Close and relaunch your browser.

I have a firewall program on my computer. Will this cause problems logging in?

Before going any further you will need to either disable your firewall program first OR configure your firewall program to allow AAII.com cookies which are required for logging in. (Check the user manual of your particular firewall program to learn more about configuring trusted sites.)

Is it safe for me to bookmark AAII.com?

If you are using bookmark links to get into the site remember to only bookmark a login-protected site (such as AAII.com) BEFORE logging in and not after. Once you log into a site, a unique session ID number is created. If you bookmark a site while in a unique session, this will cause problems with the bookmark link down the road. For sites that require logging in, bookmark them in a logged-off state.

If you find that you are having difficulty logging in and you know that you use a bookmark link to access the AAII.com Web site:

1. Log out of AAII.com if you are currently logged in (or go to next step if you are not currently logged in). A LOG OUT link is found at the very top of each page.

2. Delete your current AAII.com bookmark link.

3. Bring up a new browser window and go to www.aaii.com. Make sure you are at the homepage and that you are NOT currently logged in.

4. Create a new bookmark link before logging in.

I have logged into AAII.com successfully, but when I click on My Portfolio to edit my portfolio I am asked to log in again. Why do I need to log in twice?

After clicking on Member Login I get a flickering page.