Briefly Noted

Banking on a Solution: Federal Reserve Consumer Help

Having a problem with a bank or other financial institution? Federal Reserve Consumer Help is a new centralized resource that consolidates and streamlines the Federal Reserve’s consumer complaint and inquiry program.

The Federal Reserve’s one-stop complaint and inquiry site can be reached either by phone or on-line. If you call the new toll-free number (888-851-1920) between the hours of 8 a.m. and 6 p.m. Central Time, you will be able to speak directly to a customer service professional. After hours, callers may leave a message and Federal Reserve Consumer Help staff will return their calls the next business day.

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