2016 On-Line Discount Broker Survey Year-End Results


Access Reliability of Broker-Assisted Trades

Brokerage Total Responses Very Satisfied Satisfied Somewhat Satisfied Unsatisfied No Opinion
(Not listed)
11
9.09%
9.09%
63.64%
Charles Schwab
7
14.29%
14.29%
71.43%
Fidelity Brokerage Services
10
20.00%
30.00%
10.00%
40.00%
Firstrade Securities
1
100.00%
Interactive Brokers
1
100.00%
JetTrade.com
1
100.00%
OptionsHouse
1
100.00%
Scottrade, Inc.
5
100.00%
TD Ameritrade
16
6.25%
12.50%
81.25%
Thinkorswim
2
100.00%
TradeKing
2
50.00%
50.00%
USAA Brokerage Services
3
100.00%
Vanguard Brokerage Services
3
33.33%
66.67%
Wells Fargo Investments
1
100.00%