2017 On-Line Discount Broker Survey Year-End Results


Access Reliability of Broker-Assisted Trades

Brokerage Total Responses Very Satisfied Satisfied Somewhat Satisfied Unsatisfied No Opinion
(Not listed)
4549
0.09%
0.07%
0.07%
0.02%
0.64%
Banc of America Investment Services
1
100.00%
Charles Schwab
116
11.21%
11.21%
0.86%
76.72%
E*Trade Financial
23
13.04%
8.70%
4.35%
73.91%
Fidelity Brokerage Services
146
15.75%
15.07%
1.37%
67.81%
Firstrade Securities
3
33.33%
66.67%
Interactive Brokers
17
17.65%
5.88%
76.47%
Muriel Siebert & Co.
2
100.00%
OptionsHouse
2
100.00%
Regal Discount
1
100.00%
Scottrade, Inc.
67
10.45%
8.96%
2.99%
77.61%
SogoTrade
1
100.00%
StockCross Financial Services
1
100.00%
T. Rowe Price Brokerage
4
25.00%
75.00%
TD Ameritrade
79
8.86%
15.19%
1.27%
74.68%
Thinkorswim
3
33.33%
66.67%
TradeKing
3
100.00%
USAA Brokerage Services
11
18.18%
9.09%
9.09%
63.64%
Vanguard Brokerage Services
45
8.89%
11.11%
80.00%
Wells Fargo Investments
3
33.33%
66.67%