2017 On-Line Discount Broker Survey Year-End Results


Access Reliability of Electronic Trades

Brokerage Total Responses Very Satisfied Satisfied Somewhat Satisfied Unsatisfied No Opinion
(Not listed)
4549
0.37%
0.31%
0.09%
0.02%
0.09%
Banc of America Investment Services
1
100.00%
Charles Schwab
116
62.93%
27.59%
1.72%
7.76%
E*Trade Financial
23
52.17%
34.78%
4.35%
8.70%
Fidelity Brokerage Services
146
74.66%
21.23%
4.11%
Firstrade Securities
3
100.00%
Interactive Brokers
17
64.71%
29.41%
5.88%
Muriel Siebert & Co.
2
50.00%
50.00%
OptionsHouse
2
100.00%
Regal Discount
1
100.00%
Scottrade, Inc.
67
43.28%
43.28%
2.99%
10.45%
SogoTrade
1
100.00%
StockCross Financial Services
1
100.00%
T. Rowe Price Brokerage
4
75.00%
25.00%
TD Ameritrade
79
49.37%
44.30%
1.27%
1.27%
3.80%
Thinkorswim
3
33.33%
66.67%
TradeKing
3
33.33%
66.67%
USAA Brokerage Services
11
63.64%
36.36%
Vanguard Brokerage Services
45
48.89%
42.22%
2.22%
6.67%
Wells Fargo Investments
3
33.33%
33.33%
33.33%