2017 Online Discount Broker Survey Year-End Results


Overall Satisfaction of Broker-Assisted Trades

Brokerage Total Responses Very Satisfied Satisfied Somewhat Satisfied Unsatisfied No Opinion
(Not listed)
4549
0.04%
0.11%
0.04%
0.02%
0.66%
Banc of America Investment Services
1
100.00%
Charles Schwab
116
13.79%
9.48%
0.86%
75.86%
E*Trade Financial
23
17.39%
4.35%
4.35%
73.91%
Fidelity Brokerage Services
146
17.81%
10.96%
0.68%
70.55%
Firstrade Securities
3
100.00%
Interactive Brokers
17
11.76%
5.88%
82.35%
Muriel Siebert & Co.
2
50.00%
50.00%
OptionsHouse
2
100.00%
Regal Discount
1
100.00%
Scottrade, Inc.
67
10.45%
4.48%
1.49%
83.58%
SogoTrade
1
100.00%
StockCross Financial Services
1
100.00%
T. Rowe Price Brokerage
4
25.00%
75.00%
TD Ameritrade
79
10.13%
16.46%
73.42%
Thinkorswim
3
33.33%
66.67%
TradeKing
3
100.00%
USAA Brokerage Services
11
18.18%
9.09%
9.09%
63.64%
Vanguard Brokerage Services
45
11.11%
4.44%
2.22%
82.22%
Wells Fargo Investments
3
33.33%
66.67%