2017 Online Discount Broker Survey Year-End Results


Overall Satisfaction of Electronic Trades

Brokerage Total Responses Very Satisfied Satisfied Somewhat Satisfied Unsatisfied No Opinion
(Not listed)
4549
0.35%
0.29%
0.04%
0.04%
0.15%
Banc of America Investment Services
1
100.00%
Charles Schwab
116
65.52%
25.00%
0.86%
8.62%
E*Trade Financial
23
52.17%
39.13%
4.35%
4.35%
Fidelity Brokerage Services
146
75.34%
21.23%
0.68%
2.74%
Firstrade Securities
3
100.00%
Interactive Brokers
17
64.71%
35.29%
Muriel Siebert & Co.
2
50.00%
50.00%
OptionsHouse
2
100.00%
Regal Discount
1
100.00%
Scottrade, Inc.
67
43.28%
40.30%
4.48%
2.99%
8.96%
SogoTrade
1
100.00%
StockCross Financial Services
1
100.00%
T. Rowe Price Brokerage
4
50.00%
25.00%
25.00%
TD Ameritrade
79
49.37%
40.51%
2.53%
2.53%
5.06%
Thinkorswim
3
33.33%
66.67%
TradeKing
3
33.33%
66.67%
USAA Brokerage Services
11
63.64%
36.36%
Vanguard Brokerage Services
45
62.22%
26.67%
2.22%
2.22%
6.67%
Wells Fargo Investments
3
33.33%
66.67%