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Click here for the AAII Support Knowledge Base

Technical Support

Please check to see if your question is answered in the following common questions.

SI Pro

My email address, mailing address or other contact information has changed and needs to be updated in your records.

You can update your contact information on file with us at the My Account page. Please go here for instructions.

Website/Email Errors

I’m getting a 500, 404, 403 error or blank pages when I click on a link at your site.

Try the browser troubleshooting steps at https://www.aaii.com/help#q11. If these steps do not resolve the issue, please use this link to send us a detailed message of the steps you took to arrive at the error and what troubleshooting you tried. This will help us recreate the problem and arrive at a solution.

I get an error message when trying to open an article on your site.

Try the browser troubleshooting steps at https://www.aaii.com/help#q11. If these steps do not resolve the issue, please use this link to send us a detailed message of the steps you took to arrive at the error and what troubleshooting you tried. This will help us recreate the problem and arrive at a solution.

An article is missing content.

Please send an email to journal@aaii.com with a link to the article and detailing the issue.

I can’t access articles from an email I received.

Try the browser troubleshooting steps at https://www.aaii.com/help#q11. If these steps do not resolve the issue, please use this link to send us a detailed message of the steps you took to arrive at the error and what troubleshooting you tried. This will help us recreate the problem and arrive at a solution.

I'm getting the error "Access denied, Error 15" when I try to access articles on the site.

We have an anti-bot service that checks to see whether a user is a real human or not and that could have been temporarily blocking you. Please try again, try doing a page refresh in the browser, and/or try different browser, and/or use the browser’s Incognito/Private mode.

Also please make sure you don’t have any browser extensions running that could block a Captcha code, JavaScript, etc.

If you still get the error page, please send an email to members@aaii.com and include details about the security event / incident number.

Site Data Issues

My Portfolio is not working as expected.

See the My Portfolio User's Guide for instructions.

For technical issues: See browser troubleshooting steps in https://www.aaii.com/help#q11. If these steps do not resolve the issue, please use this link to send us a detailed message about the issue you are having. This will help us recreate the problem and arrive at a solution.

I can’t find the securities I want to add to My Portfolio.

The site’s stock universe covers U.S.-based stocks that trade on U.S. exchanges. The stock universe also includes foreign stocks that trade on U.S. exchanges as American depositary receipts (ADRs) or American depositary shares (ADSs). Foreign stocks that trade on U.S. exchanges but not as ADRs or ADSs will not be in the universe.

The site’s security universe does not cover closed-end funds.

The site’s security universe does not cover individual bonds.

See the My Portfolio User's Guide for more details.

Premium Service Issues

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My issue is not listed on this page.

For other errors or technical problems on our website not covered here, please use this link to send us a detailed explanation of your issue.

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